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Ultima edición: 23 de junio de 2005



sobre Administración de Servicios de Tecnologías de Información

Esta guía te ayudará a sacar provecho de la Biblioteca Digital en el área de Administración de Servicios de TI. Si requieres ayuda personalizada contacta a un bibliotecario.

Lo mejor en publicaciones específicas dentro de nuestras bases de datos.

ProQuest
EBSCO Business
Source Premier
Emerald Full Text
Consulting to Management CMA Management Facilities
Corporate IT Update Information Strategy: The Executive's Journal Industrial Management and Data Systems
IT for Industry Information Systems Management Information Management & Computer Security
IT Training Journal of Management Information Systems Information Technology & People
Journal of Global Information Technology Management Management Services International Journal of Service Industry Management
Journal of Information Technology (*) MarketWatch: Technology Journal of Enterprise Information Management
Manufacturing & Service Operations Management (*) MIS Quarterly Management Decision
Service Management Network World Managing Service Quality
The Journal for Quality and Participation Sloan Management Review  
Optimize  
(*) Aparecen con 10 meses de retraso pero su contenido es muy completo    

Reportes: Industriales, de Mercados, etc.

2003
2004
1. IT Consulting & Services Industry Profile: Global 1. Diversified Telecommunication Services Industry Profile: Global
2. Diversified Telecommunication Services Industry Profile: Global 2. Internet Software & Services Industry Profile: Global
3. Internet Software & Services Industry Profile: Global 3. Software & Services Industry Profile: Global
4. Software & Services Industry Profile: Global 4. Telecommunication Services Industry Profile: Global
5. Telecommunication Services Industry Profile: Global  


Los mejores e-libros de netLibrary
(Recuerda: netLibrary te permite crear una cuenta propia para formar tus listas personalizadas de libros o hacer apartados)

  1. Information Technology Enabled Global Customer Service
    by Reponen, Tapio. Hershey, PA: Idea Group Publishing, 2002.
  2. Data Mining Cookbook : Modeling Data for Marketing, Risk and Customer Relationship Management by Rud, Olivia Parr. New York: Chichester John Wiley & Sons, Inc. (US), 2001.
  3. Information Technology in the Service Society : A Twenty-first Century Lever Washington, D.C: National Academies Press, 1994.
  4. Process Innovation : Reengineering Work Through Information Technology by Davenport, Thomas H. Boston, Mass.: Harvard Business School Press, 1993.
Sitios Web Selectos
  1. Accenture: Research & Insights: Contiene las más nuevas investigaciones de profundidad sobre cómo las organizaciones innovan para abrir paso a un desarrollo óptimo.
  2. Customer-oriented selling: a review, extension, and directions for future research by Charles H. Schwepker en M.E. Sharple Journals, 2003.
  3. Individual Adoption of Information Systems in Organisations: A Literature Review of Technology Acceptance Model [by] Shengnan Han en Åbo Akademi University, Institute for Advanced Management Systems Research, 2003.

Palabras clave

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Ultima edición: 23 de junio de 2005